Where’s my stuff?
I’m not sure. Have you tried your UPS tracking number? Still no luck? Call us at 614.326.1490 or shoot us an email at orders@basportsmedicine.com.
What’s with all the silliness?
When we decided to peddle our wares online, we wanted to create a site which our customers would like to go to. Everyone that works at B&A Sports Medicine Store has a sense of humor. We wanted to reflect our personality in our business.
Why don’t you have a 1-800 number?
We’re working on it. I was recently eliminated from American Idol, but I still want to be famous. How can you guys help me?
Submit a picture of yourself (be appropriate- kids visit this site, too!) and we’ll put you up in the customers’ section. Email James at Orders@basportsmedicine.com. Don’t email Lee, because he won’t know what to do.
I live in Columbus and your hours are terrible. Why do you have inconvenient hours?
Due to the fact that we have limited staff and resources, we have decided to currently operate Monday-Friday 10am-6pm ET, and Saturday 9am-2pm ET. As our business grows, we will undoubtedly change our hours of operation to better serve you, our customer.
Why are the prices different online, than in the store?
In the competitive online arena, many stores are just a big warehouse and a computer. There’s not much overhead with that business model. With our model, that is, a retail store filled with highly educated people, we need to pay these people so that they can support their family. The trade-off with a lower online price is that you not only lose the one on one expert knowledge you would get inside of the store, but after shipping and taxes (where applicable) the price difference isn’t that great. You choose.
You guys rock!
Thanks, but that’s not really a question. See “Why are you guys so awesome?” for some more insight…
I got my stuff but I need a different size. What’s your return policy?
There’s nothing worse than ordering a product only to find that when it arrives, it doesn’t fit. If you’re unhappy with your product and it’s still in sellable condition (read- not muddy, stinky, or torn), we will be more than happy to take it back.
Where’s your store?
Excellent question. Check out the “contact us” page.
Are you guys on Facebook and MySpace?
We’re on Facebook…we’re always looking for new friends. We’re not on MySpace, though, that place is creepy.
Why are you guys so awesome?
We run the store under the Golden Rule- we treat our customers the way we like to be treated-With honesty, fairness, and respect. We hate waiting in lines, waiting too long for packages, and most of all, dealing with crappy customer service. Our customers have enough headaches (and backaches, and arm aches, and leg aches…), buying their medical supplies shouldn’t be one of them.
Can I have a discount?
Absolutely. When you enroll in the Accident Waiting to Happen Club, you will receive an automatic15% discount on all products (excluding SuperFeet- they won’t let us). Oh, and Facebook friends get a 10% discount. One caveat though, discounts do not apply to already reduced or discounted items. Remember, we still need to feed our families.
Why should I join the Accident Waiting to Happen Club?
You save money and you get our newsletter, which will entertain you for minutes. You will also get special notifications on really good Deals of the Day and a secret decoder ring (secret decoder ring not included).
You guys are probably the coolest company ever. How do I apply for a position at B&A Sports Medicine Store?
While we’re not actively looking to fill a specific position at this time, feel free to send James your resume at info@basportsmedicine.com for consideration. Oh, and you’re right- we are the coolest company ever. We’re modest, too. | 
